Job vacancy External Mobile Collectors x6

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We are looking for the following skill: ???????????????????????????????? ???????????????????????? ????????????????????????????????????????

Letshego Financial Services has exciting opportunities in Collections, with six positions available. The role offers commission-based remuneration.

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Ensure prompt collection of payments from defaulted clients. Manage and address arrears delinquency. Develop strategies to improve the performance of the loan book.

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A Bachelor’s degree Risk Management, Finance, Business Administration, Economics.

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Minimum 2 years’ experience as Collection Officer in the Financial Institutions.

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• Excellent knowledge of MS Office.

• Familiarity with CRM practices along with ability to build business professional relationships.

• Highly motivated and target driven with proven track record in Collections and Recoveries.

• Excellent Collection, negotiation and communication skills.

• Prioritizing, time management and organizational skills.

• Ability to create and deliver presentations tailored to the Client needs.

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• Interacting with people and speaks confidently.

• Articulating information and convincing people.

• Good negotiation skills.

• Good presentation skills.

• Results driven.

• Ability to communicate at all levels.

• Ability to come up with new ideas and a fresh respective.

• Planning & Organising.

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• Extracts daily loan arrears and review the status of the accounts from the system.

• Prepare and analyses monthly arrears reports. Data Remediation as frequently as possible.

• Attend to and resolve clients’ queries within the agreed TAT.

• Contact and attend to those with unpaid instalments.

• Prepare strategies for the work you will doing the nest morning. Best strategies gives good results.

• Frequently up-date information in the system.

• Ensure payments from defaulted clients are collected promptly by Lodge instalments on the system and preparing for debit order runs with Banks.

• Attend to unbatched and unprocessed refunds accounts.

• Ensure that all operational activity aligns with credit control objectives.

• Ensure that the arrears delinquency grouping and roll rate is according to the buckets and done every month.

• Ensure that manual write-offs are done and checked for overdue accounts.

• Ensure that defaulting clients are rehabilitated and offered financial literacy.

• Ensure that all credit procedures and controls are adhered to (Work in line with mapped processes).

• Restructure and Rephasements management.

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Suitably qualified and experienced candidates should submit their application letter, curriculum vitae with three referees and copies of educational certificates to: [email protected] or hand deliver at Letshego Place, 20 Bowker Road, Old Maseru Toyota Building, Maseru, Lesotho on or before 22nd April 2024 at 1700hrs.

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Only shortlisted applicants will be contacted. Letshego Financial Services reserves the right to appoint the suitable candidates that meet the application requirements. No late applications will be accepted.