Job vacancy IT Support Executive

Job description

Onfon Mobile is a technology company that works with mobile telephone companies to sell phones to the mass market through their shops and their partner shops such as large chain stores to customers who do not qualify for contract phones.

The IT Support Executives will be responsible for resolving Customer Care Executives and Sales Team Executives support queries through prescribed programming tools.

Roles

 Offer on demand level two technical support to customers, shop sales team and the Sales Support Agents

 Assist the developers in identification and execution of automation tasks to simplify service delivery and support function

 Extract system level data set as requested by various departments

 Perform minor IT code development work as assigned by IT manager from time to time

 Manage all IT systems used in service delivery across the company

Qualifications

1. Bachelor degree in IT or Computer science.

2. 2 years Experience in coding or IT support

3. Ability to write Software products using Python, Javascript or Node

4. Proficiency in Database Management systems particularly MySQL

5. Ability to offer IT support to IT system users

6. Willingness to work in shifts

Job Type: Full-time

Salary: R6,000.00 – R6,250.00 per month

Education:

 Bachelors (Preferred)

Ability to Commute:

 Maseru (Required)