Job vacancy Administration Officer

BARA GUEST HOUSE

Position: Administration Officer/Receptionist

1. PURPOSE OF THE JOB

Reporting directly to the General Manager, responsible for overseeing daily functions ensuring that each function is cost-effective and collaborating with management to achieve highest quality standards. The position oversees and controls entire front and back-office functions.

2. KEY RESPONSIBILITIES

• Plan, implement and manage overall Guest House daily operations.

• Conduct GH budgeting and financial planning.

• Plan and organize guesthouse activities to drive sales.

• Manage and monitor GH expenses.

• Manage and track GH inventory.

• Plan and implement marketing campaigns with management.

• Build and maintain strong relationships with visitors and clients.

• Build relationships with vendors.

• Suggest and implement new ideas, (be innovative)

• Track Key Perfomance Indicators and produce report.

• Participate in hiring and on-board new GH staff.

• Evaluate staff performance on regular basis.

• Ensure safety and adherence to rules and regulations.

• Prepare and manage schedules and shifts.

3. JOB SPECIFICATION

Education

• Minimum: Bachelor’s degree in Tourism or Culinary school degree/diploma or

• Degree in Business Administration, Hospitality Management, or relevant field

• Advantage: Postgraduate Degree

Experience

• Minimum: Must have at least three (1) year experience as a junior supervisor in a hospitality environment

• Advantage: Two (2) years’ experience in a role overseeing hospitality operations.

4. COMPETENCY PROFILE

• Leadership and communication: Commuunicate with impact to emphasise the importance of controls and the need to follow due process.

• Negotiation skills: Always obtain negotiated price and position for the Guest House to optimise value for money.

• Deadline and results driven: Strive to meet target dates with expected results on the assignments given.

• Decision making: Make decisions timeously to aid implementation and execution of action items.

• Internal controls: Apply a thorough understanding of governance, risk and compliance in putting internal controls in place.

• Social Intelligence: Forge relationships with key stakeholders including patrons through collaboration and cooperation.

• Critical thinking: Apply process analysis, business intelligence, problem solving techniques with attention to details.

• Informed: Seek information pertaining to challenges and provide solutions from an informed position.

• Perfectionism in sanitation and quality control.

• Expert multitasking ability.

• Great leadership and interpersonal skills.

• Ability to run stocktaking and place orders for resupply.

• Exemplary work ethic in a high-pressure environment.

• Proven experience as Hospitality administrator or relevant role.

• Fluency in English and Sesotho.

• Knowledge other languages is a big plus.

• Understanding of all hospitality management

• Excellent knowledge of MS Office

• 2-3 years of experience with POS and payment software

• Excellent customer service skills

• Great decision making and problems solving skills.

• Good leadership skill

• Ability to motivate staff.

Applications should be send to [email protected] and [email protected]