Sam Hospitality Consulting & Training - Maseru

Sam Hospitrain (Pty) LTD t/a Sam Hospitality Consulting & Training is a fully registered, 100% Female Black Owned company with BBBEE Level 1 scoring. We started operations in 2011 and the company was fully registered on the 8th June 2016 under the Companies and Intellectual Property Commission (CIPC).
We are fully compliant with the South African Revenue Services (SARS) and level 1 BBBEE compliant.
We are a well-established hospitality consulting company providing a wide range of packages to hospitality establishments. We have accumulated many years’ experience having had worked with amazing hospitality establishments throughout South Africa and neighbouring countries, from small to big companies, resorts, lodges, lodges, boutique hotels, guest houses and villas.
We provide our  

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services on-site, with the main focus being to uplift service standards, develop high performance teams and improve the overall customer experience.
OUR VISION
To become the number 1 hospitality consulting and on-site training provider in Africa.
OUR MISSION
To provide high quality consulting services and training to hospitality businesses.
OUR PHILOSOPHY
We are committed towards building the profile and performance with our clients. Our main services are Training and Consultancy in the Hospitality industry.
Our success has been a direct result of unwavering commitment to high service standards and fierce loyalty towards clients. We position ourselves as strategic partners with our clients and always act in the interest of our clients, looking for ways to go the extra mile so as to bring more benefits to them than were contracted for.
Our identification of our clients’ objectives helps us to do the walking for them, but in their shoes, not ours. We believe in having ownership over every project as if we had a direct personal stake in it.

OUR SERVICES

Sam Hospitality specializes in the following services:
• Mystery Shopping
• Turnaround Strategies
• Customer Service Excellence Training
• Sales & Marketing
• Hotel Staff Training
• Resorts Staff Training
• Lodge Staff Training
• B&B, Guest House and Villa Staff Training
• Customer Service Excellence Training
• Housekeeping Training
• Front Office Training
• Frontline Staff Training
• Concierge Training
• Butler Training
• Waiter Training
• Laundry Training
• Supervisor Training
• Duty Managers Training
• Management Training

All our services are tailored to each individual establishment’s requirements.


OUR APPROACH TO TRAINING AND SUPPORT

We are confident that our training is of superior quality and we commit that we will not just train your staff, but also monitor the effect of our training.

Identifying your training needs
First and foremost, we need to understand your business and how it operates. We discuss with each company management to identify a programme which will best achieve each company’s objectives.

The Training, Training Venue and Time
We will deliver training at your designated venue, at an agreed timeframe. Cumstomised training material is developed to the client’s specifications and needs. All in-class training can be done on-site and most practicals can be done in the comfort of the learners’ environment.

Post-Training Feedback and Refresher Training
We require feedback from line managers, supervisors, etc post our training, to evaluate our standards and the quality and effect of our training. We suggest 6 monthly refresher training to ensure highest standards of service.

Post-Training Support and Follow-up
It is vital that the training programme should be able to show a significant return on investment, whether it be increased performance, profitability, customer satisfaction or improved efficiency. We will help you implement strategies to monitor progress, identify shortfalls and plan a staff training road map.

Affordability
We guarantee that on-site training will save you costs. We have recognized that that the need for training is hindered by the travelling and accommodation costs incurred by companies when groups of staff need to attend training.