Job vacancy Senior Specialist Revenue Assurance at Vodacom Lesotho

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

Vodacom Lesotho is seeking a Senior Specialist Revenue Assurance to deliver revenue and cost assurance for Vodacom through design, implementation, maintenance and continuous improvement of controls on GSM and Mobile Money products. The Senior Specialist will report to the Senior Manager Revenue Assurance and Fraud Management. 
Key deliverables: 
⦁    Assist in supervision of all revenue assurance and fraud management activities.
⦁    Design and implement controls to ensure customer and product profitability (customer margin).
⦁    Ensure integrity of GSM and Mobile Money platforms
⦁    Lead and supervise reconciliation of all Mobile Money, Voice, Data and SMS usage across all business support systems to ensure completeness and accuracy. 
⦁    Lead and supervise reconciliation of all (Value Added Services) transactions with third parties to ensure completeness and accuracy to prevent and/or resolve payments disputes. 
Competencies
⦁    Customer obsession
⦁    Goal driven detail conscious, 
⦁    deadline driven  
Qualifications and Experience:
⦁    Degree or equivalent in Information Systems/Computer Science/Business Analytics or relevant tertiary qualification. 
⦁    Minimum 4 – 5 years’ telecommunications experience is essential
⦁    2- 3 years’ experience in SQL, T-SQL, PL/SQL knowledge/certification (desired),
⦁    Knowledge of Industry reporting/billing/business intelligence tools. E.g. CRM, SAP Business Objects, Oracle BI, MS Power BI, etc.
⦁    Revenue Assurance, Fraud Management, Risk Management, Business analysis and process management experience (essential)
⦁    Data science and statistical knowledge (advantageous)
 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.